Bill Payment Frequently Asked Questions
Where do I access TEXAR's Bill Payment service?
Log on to Anywhere Access or TEXAR's Mobile app to begin using Bill Payment.
When and how are the payments processed?
Payments submitted, recurring or one time, before 2:00 AM CST Monday-Friday will be processed at 2:00 AM CST. Payments submitted between 2:00 AM CST and 12:00 noon CST will be processed at 12:00 noon CST. Payments received after 12:00 noon CST on Monday-Thursday will be processed the next business day. Payments received after 12:00 noon CST on Friday will be processed the next business day. All payments scheduled for a weekend will be processed on the processing day before the weekend. All payments scheduled for a holiday will be processed the day before that date. Payments entered on the weekend, recurring or one time, will be processed on the next business day.
What happens if I have a scheduled payment that falls over a weekend or holiday?
If a scheduled payment falls on a holiday or weekend, it will be paid on the Friday before the weekend, or the last working day before the holiday.
Can I use Online Bill Payment if I live outside the United States?
Yes, as long as you have an account at TEXAR. However, you cannot pay bills to payees located outside the United States.
Can I get a copy of a cancelled check?
Yes, you will need to contact us for this information.
How long is history retained in the View Payment History section?
Payment history for active and deleted payees is retained and viewable for up to 19 months.
How far in advance should I set up a payment to ensure it is paid on time?
For an electronic payment, allow 3 to 4 business days from when the payment is submitted.
For a check, we guarantee that the check will be in the mail on the same day the payment is submitted, if it is entered before 12:00 noon CST. (This is the same as if you wrote a check out of your checkbook, and put it in the mail on the same day). Allow 5 to 7 business days for a check payment.
Please note that we have no control over the U.S. Postal Service.
Are there minimum and maximum payment amounts?
Electronic payments are validated against the available account balance prior to processing, and check payments settle against your account like any other check. Therefore, there is no dollar limitation on payments made through bill payment. You are limited only by the amount of funds in your account.
Can I have multiple payments to the same payee on the same day?
At this time, there is nothing that checks for multiple payments for the same amounts going to the same vendor on the same day.
Can I stop a payment?
Yes, after the check is printed and mailed, payment history will show the check number for that payment. The stop payment would be added in the same manner as for a regular check written out of your checkbook. Electronic payments cannot be stopped.
Whom can I pay through Online Bill Payment?
You can pay anyone in the United States, your next-door neighbor, the utility company, the credit union, and even a child in college across the country.
What do the status fields indicate on the Payment History Page?
- Processed - The payment has been processed and sent.
- Rejected NSF - The payment that you have tried sending has rejected due to Non-sufficient funds.
- Communication Failure - There was an error due to communication problems.
- Vendor Refund - Payment rejected at Princeton E-Com.
How many payees can I set up?
There is no limit to the amount of payees you can set up through Anywhere Access.
Can I edit payee addresses?
Yes, however, the account number cannot be changed once the payee is setup.
How do I know if a payee is electronic or check?
Once you have set up the payee, you can look at the payee list screen and you will see a field that tells you if the payee is electronic or check.
What payment frequencies are available?
You can set up payments in any of the following frequencies:
- Weekly
- Bi-weekly
- Monthly
- Semi-monthly
- Quarterly
- Annually
- Semi-annually
When can you edit the dollar amount on a scheduled recurring payment?
You may edit the dollar amount the next business day after the scheduled payment date.
Can I postdate recurring payments?
If a monthly recurring payment is set up to be paid on the 15th and the current date is November 12th, a payment will be scheduled for the month of November and set up to occur the 15th of every month until the end date is reached. However, if the payment is set up to be paid on the 15th and the current date is November 16th, the first payment will occur on December 15th.
Can I postdate a single payment?
Yes, just set the payment date for a valid future date.
When I complete the memo field when setting a payment, will it be visible to the payee?
Yes, your memo will appear on paper check bill payments. The memo field is 40 characters long and any amount over 40 characters will be excluded. Memo field information will not appear on electronic payments.
Are there merchants that I cannot pay through the Bill Payment service?
No, if a merchant is not available as an electronic payee, you may send the payment as a check. Make sure that you enter your merchant account number exactly the way it appears on your bill. If you choose a merchant on the electronic database that requires an address match, choose the correct remittance address listed on your bill.
When will the money be taken out of my account?
For an electronic payment, funds are debited the same day that the payment is sent provided it is sent by 12:00 noon CST. Electronic payments submitted after 12:00 noon CST are debited the next day during bill pay processing.
Check payment funds are debited from the account when the check clears your account at TEXAR.
What if I do not have enough money in my account?
Check payments are handled in the same manner as a check written out of your checkbook against an insufficient balance.
Electronic payments are verified for funds availability during processing. If the funds are available, the account that you selected for the payment will be debited and the information sent on to Princeton for processing. If the funds are not available, the payment will not be processed and you will receive a message to inform you that the payment could not be sent due to insufficient funds. Each day the payment will be resubmitted for you until either you delete the payment or the funds are in the account to make the payment.
How late in the day can I enter, edit, or delete a payment?
You may add, edit, or delete a payment up to 2:00 AM CST on the day the payment is scheduled to be sent. If a same day payment is submitted between 2:00 AM CST and 12:00 noon CST it may be edited up until 12:00 noon CST.
