Ellie

TEXAR's Virtual Phone Assistant




Meet Ellie, TEXAR's virtual phone assistant! 
 
Ellie is available by phone whenever you need her. She’s here to help with your everyday banking needs, like checking your account balance, transferring money, or checking the status of a deposit.
 
At TEXAR, we’re committed to providing innovative ways for our members to connect with us. Ellie’s knowledge grows with every interaction, so each time you ask her a question, she becomes even more helpful.
 
Call 903.223.0000 and let Ellie assist you with your basic banking needs.





















Helpful Tips for when Speaking to Ellie

 
  • Please make sure you are not speaking to someone else during Ellie's greeting. The background noise could cause her to not understand your request. 
     
  • You may enter an extension at any time followed by the # key to speak with the individual or department you wish to speak with.
     
  • If you are asking about your account, Ellie will authenticate your identity by asking you to enter your Account Number or Social Security Number on the keypad and pressing #.
     
  • Ellie may ask if you would like to receive more information via text to send you a link to a page on TEXAR's website. She will send you a text message to a cell phone number you provide.
     
  • If Ellie cannot answer your question, you will be given the option to be transferred to a member of the TEXAR Rep.

FAQs

 
1. Why is TEXAR using Ellie?
    • TEXAR aims to assist you in the quickest and most efficient manner. Ellie is able to provide support for your general questions 24/7. 
2.  Is there a fee to use Ellie? 
    • No, Ellie is a complimentary virtual assistant to enhance our member experience. 
3. How accurate is Ellie? 
    • Ellie is able to detect and accurately respond to many different questions and is constantly learning to adapt to know what is being asked of her. 
4. Can Ellie put me in touch with someone if my question can not be answered? 
    • Yes, if Ellie cannot answer your question, you will be given the option to be transferred to TEXAR Rep. 
5. Will Ellie be able to answer and respond to more inquiries in the future? 
    • Yes, Ellie will have additional capabilities in the future. Ellie continues to learn more about our members' needs and how to assist with those requests. 

Things Ellie Can Help With 

To hear your Account Balance, say:
      • Balance
      • Account Balance
      • Press 1

To check the status of a Deposit, say:

      • Deposit Status
      • Press 2   

To make a Money Transfer, members can say:
      • Money Transfer
      • Transfer
      • Press 3 

To hear Transaction History, members can say:

      • Transaction History
      • History
      • Press 4

1. To apply for a Loan, members can say:

      • Loan
      • Loan Application

 

    • Ellie will give these options:
      • Auto Loan
      • Recreational Loan
      • Personal Loan
      • Credit Cards
      • Mortgage Loans
      • Business Loans  
 

2. To hear Information about a loan, a member can say:
      • Loan Payment
      • Loan Balance
      • Application Status
      • Loan Due Amount
      • Other Information

To Open an Account, members can say:

      • Open Account
      • How do I Open an Account?

 

    • Ellie will give these options:
      • Savings Account
      • Checking Account
      • Certificate of Deposit
      • IRA
      • Money Market Account
      • Minor Account
      • UTMA Account
      • Easy Money
      • Business Savings and Checking
      • Trust
      • Estate
      • Rep-Payee

1. To register for Online Banking, members can say:

      • Register for Online Banking
      • Online Banking
 

2. To fix login issues for Online/Mobile Banking, members can say:

      • Login issues
      • Forgot Password
      • Forgot Username
      • Online/Mobile Banking Login Issues
    • Ellie will give these options:
      • Forgot Password
      • Forgot Username
      • Locked Out

 

3. To sign-up or view E-Statements, members can say:

      • E-Statements
      • Online Statements,
      • Register for E-Statements

1. To Activate a Debit Card/Credit Card, members can say:

      • Activate Debit Card/Credit Card 
      • Debit Card/Credit Card

 

2. To report Debit/Credit Card Fraud, members can say:

      • Debit Card/Credit Card Fraud 
      • Fraud

 

 Debit Card Only: 

1. To Change a Debit Card PIN, members can say:

      • Change Debit Card PIN 
      • Debit Card PIN

 

2. To Turn a Debit Card On or Off, members can say:

      • Turn Debit Card On
      • Turn Debit Card Off

 

 3. To get Debit Card Information, members can say:

      • Debit Card information 
      • Debit Card

 

    • Ellie will give these options:
      • Card not working
      • Lost or Stolen Card
      • Oder new Debit Card
      • Other Information 
 

Credit Card Only:

1. To get Credit Card Information, member can say:

      • Credit Card Information
      • Credit Card
      • Credit Card Balance

 

    • Ellie will give these options:
      • Card not working
      • Lost or Stole Card
      • Other Information

 

1. To hear our Loan Rates, members can say:

      • Loan Rates
      • Rates

 

2. To hear our Deposit Rates, members can say:

      • Deposit Rates 
      • Rates